Yes, tickets can be purchased onsite at the event. We accept all major credit cards, debit cards, Apple Pay, and cash. No Zelle.

All tickets are digital and will be emailed directly to you after purchase. Be sure to check your spam or junk folder if you don’t see them right away.

If you still haven’t received your tickets, no worries! Your email address may have been entered incorrectly at checkout, or your transaction may not have fully processed due to a billing issue (such as an incorrect ZIP code, address mismatch, or payment authorization error).

We can locate your order in our system and reissue or resend your tickets once the correct information is confirmed. Please contact us and provide your name, purchase details, and email address so we can verify your order and assist you promptly.

OR

Simply head to the Onsite Ticket Booth at the event, show a valid photo ID, and provide the email address you used (or intended to use) for your order. Our team will quickly look up your ticket in the system and scan you in — no hassle, no delay!

If your transaction was declined, don’t worry — you can still buy tickets at the door!

No. For the safety and well-being of all animals at the expo, personal pets are not permitted inside the venue. All personal pets will be turned away at the entry doors by security. Please leave all pets safely at home. Do not leave pets in your vehicle under any circumstances, as this can pose serious health risks.

This policy helps protect the health and reduce stress for the reptiles and other sensitive animals on display.

No refunds will be issued for guests denied entry due to bringing personal pets.

If your transaction was declined, you may notice a pending charge on your credit card or bank account. This is a temporary authorization placed to alert you of a potential issue and does not indicate a successful purchase. Common reasons for a decline include entering an incorrect ZIP code, card verification error, or other payment processing issues.

Pending charges typically fall off within 2–3 business days, depending on your bank’s policies. No funds have been withdrawn, and you are not charged for the failed transaction.

If the pending charge posts as a completed transaction, please contact us with your order details so we can promptly verify the charge and assist in resolving the issue.

Sometimes your bank or credit card may display what looks like duplicate charges for a single ticket purchase. In most cases, one of these is a temporary pending authorization from a failed or incomplete transaction and not an actual charge. Pending charges typically fall off within 2–3 business days, depending on your bank’s policies, and you will only be charged for the successful transaction.

If duplicate charges remain after a few days, please contact us with your order details so we can assist in verifying and resolving the issue.

No. A Terrarium Building Workshop ticket does not include general admission. You must purchase a separate general admission ticket to enter the event.

The Hands-on Terrarium Building Workshop is geared towards people wanting to create a bio active or vivarium to house smaller species of tropical species. This enclosure is built for tropical animals in mind and suitable for Crested Geckos (up to sub adult size), Gargoyle (Small-to med, not adults), Leachianus Geckos (Babies) Day Geckos, most species of Frogs, Arrow Frogs, tropical spider species, smaller species of tropical snakes (like green snakes and garter snakes) to name a few.

The LLLReptile and Supply Co. booth at the expo will offer everything needed to complete an enclosure, including species-appropriate lighting, additional plants and décor, and compatible animals. For species that fall outside the Hands-on Terrarium Building Workshop specifications, they will also have enclosures available in a wide range of sizes to accommodate reptiles, invertebrates, and other exotic species at their booth.

Tickets are non-refundable. All sales are final.